Shipping policy

Last updated: July 20, 2026

Thank you for shopping with ZoomieGo. This Shipping Policy explains where we currently ship, how long orders take to process, estimated transit times, tracking information, and what to do if a delivery issue occurs.

1. Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed during weekends or holidays will begin processing on the next business day.

Processing may occasionally take longer during major promotions, peak shopping periods, inventory checks, or unexpected fulfillment delays.

After placing an order, you will receive an order confirmation email. Once the order has shipped, a shipping confirmation email containing tracking information will be sent when tracking is available.

2. Shipping Destinations

ZoomieGo currently ships to selected destinations in the United States and Canada.

3. United States Shipping

We currently ship to the 48 contiguous United States and Washington, DC.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Marshall Islands
Micronesia
Palau
United States Minor Outlying Islands
APO, FPO, or DPO military addresses

United States Shipping Cost

We offer free standard shipping to eligible U.S. mainland destinations.

United States Transit Time

Estimated transit time is 3–5 business days after the order has shipped.

Including the normal 1–2 business-day processing period, the estimated total delivery time is generally 4–7 business days after payment is confirmed.

4. Canada Shipping

We currently ship to the following Canadian provinces:

Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan

We currently do not ship to:

Northwest Territories
Nunavut
Yukon

Canada Shipping Cost

We offer free standard shipping to eligible Canadian destinations listed above.

Canada Transit Time

Estimated transit time is 5–8 business days after the order has shipped.

Including the normal 1–2 business-day processing period, the estimated total delivery time is generally 6–10 business days after payment is confirmed.

5. Fulfillment Locations

Orders may be fulfilled from available U.S. or Canadian fulfillment locations depending on product availability, inventory allocation, and the delivery destination.

Where possible, we aim to fulfill orders from an appropriate nearby location. However, the final fulfillment location may vary based on inventory availability and order details.

6. Delivery Estimates

All processing and transit times stated in this policy are estimates and are not guaranteed delivery dates.

Delivery may be delayed by circumstances outside our reasonable control, including:

Carrier delays or service disruptions.
Severe weather or natural events.
Public holidays and peak shipping periods.
Border or customs processing where applicable.
Remote delivery locations.
Incorrect or incomplete shipping information.
Other transportation or operational disruptions.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, contact us as soon as possible at support@zoomiego.com. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes after an order has been processed or shipped.

Additional delivery costs, return-to-sender fees, or delays resulting from incorrect or incomplete information provided by the customer may be the customer’s responsibility where permitted by applicable law.

8. Tracking Information

When tracking is available, tracking details will be sent to the email address provided during checkout after the order has shipped.

Tracking information may take 24–48 hours to update after the carrier first receives or scans the package.

If you have not received a shipping confirmation after the normal processing period, please check your spam or junk email folder before contacting us.

9. Delayed Packages

If the tracking information has not updated for several business days or the package has not arrived within the estimated delivery period, please contact us at support@zoomiego.com with your order number.

We will review the shipment information and, where appropriate, assist with contacting the carrier or investigating the delay.

10. Lost Packages

If a package appears to be lost, please contact us with your order number and tracking information.

We may need to complete a carrier investigation before confirming that a shipment is lost. If the package is confirmed as lost, we will provide an appropriate replacement, refund, or other resolution based on the circumstances and applicable law.

11. Damaged Packages

If your package or product arrives damaged, contact us as soon as reasonably possible at support@zoomiego.com.

Please include:

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the shipping package and shipping label where available.

Please retain the product and original packaging until we have reviewed the claim and provided further instructions.

12. Separate Shipments

Orders containing multiple products may be shipped separately depending on inventory availability and fulfillment location.

If products are sent in separate shipments, you may receive more than one shipping confirmation email or tracking number. Separate shipments do not normally result in additional standard shipping charges.

13. International Shipping

At this time, orders placed through zoomiego.com can only be shipped to the eligible destinations in the United States and Canada listed in this policy.

We do not currently ship website orders to other countries or regions.