Privacy policy

Last updated: July 20, 2026

This Privacy Policy explains how BLUE STAR TRADING LIMITED collects, uses, discloses, stores, and protects personal information when you visit zoomiego.com, place an order, contact us, or otherwise use the ZoomieGo online store and related services.

The ZoomieGo online store is operated by:

BLUE STAR TRADING LIMITED
RM C, 6/F, WORLD TRUST TOWER
50 STANLEY STREET
CENTRAL, HONG KONG

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect:

Contact information: your name, email address, telephone number, billing address, and shipping address.
Order information: products purchased, order value, delivery details, order history, returns, refunds, and warranty requests.
Account information: information used to create and manage a customer account.
Payment and transaction information: payment status, payment method, transaction references, and limited payment details. Complete payment card numbers are processed by authorized payment providers and are not directly stored by us.
Communications: information included in contact forms, product questions, customer service requests, reviews, return requests, and warranty inquiries.
Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, shopping activity, and interactions with our website.
Cookie information: information collected through cookies, pixels, and similar technologies.

Where information is required to process an order, arrange delivery, issue a refund, or provide customer support, failure to provide that information may prevent us from completing the requested service.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, submit a form, create an account, or contact us.
Automatically when you browse or interact with our website.
From Shopify and applications connected to our Shopify store.
From payment, fulfillment, shipping, analytics, security, and customer support providers.
From other sources where permitted by applicable law.

3. How We Use Personal Information

We may use personal information to:

Process, confirm, fulfill, and deliver orders.
Process payments, refunds, returns, and warranty requests.
Provide order confirmations, shipping updates, and customer support.
Create and manage customer accounts.
Detect and prevent fraud, misuse, and security incidents.
Operate, maintain, analyze, and improve our website and services.
Understand how visitors use our website and products.
Maintain tax, accounting, transaction, and business records.
Protect our legal rights and the rights, safety, and property of others.
Comply with applicable laws, regulations, court orders, and lawful requests.
Send marketing communications where you have agreed to receive them or where otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

Operate essential website, cart, account, and checkout functions.
Remember preferences and shopping cart contents.
Maintain website security and prevent fraud.
Measure website traffic and performance.
Understand visitor activity and improve the customer experience.
Measure the effectiveness of marketing communications and campaigns.

You may control cookies through your browser settings or any cookie preference tool made available on our website. Disabling certain cookies may affect the operation of some website features.

5. Shopify and Our Service Providers

Our online store is hosted by Shopify. When you visit or make a purchase from our store, Shopify processes personal information to provide ecommerce, checkout, security, fraud prevention, payment support, personalization, and related platform services.

Shopify may process information based on your interactions with this store, Shopify services, other Shopify merchants, and third-party services. This information may be used to provide and improve services available to our store and its customers.

For more information about Shopify’s handling of customer information, please review the Shopify Consumer Privacy Policy .

We may also provide personal information where reasonably necessary to:

Payment processors and financial service providers.
Warehousing, fulfillment, delivery, and shipping providers.
Customer support, hosting, cloud storage, and information technology providers.
Security, fraud-prevention, analytics, and website performance providers.
Professional advisers, including accountants, insurers, auditors, and legal advisers.
Government authorities, regulators, courts, or law enforcement where required or permitted by law.
A successor or potential successor in connection with a lawful reorganization, acquisition, financing, or transfer of business assets.

Service providers may process personal information only as necessary to perform services for us or as otherwise permitted by applicable law.

6. Advertising and Privacy Choices

Shopify and certain service providers may use information about your activity on our store, Shopify services, other merchant websites, and third-party services to measure marketing performance, personalize services, or provide targeted advertising.

Where applicable law provides you with a right to limit certain disclosures or uses of personal information for targeted advertising, you may exercise that choice through our Privacy Choices page.

You may also use the Shopify privacy portal to manage certain choices relating to Shopify’s processing of your information.

7. International Data Transfers

BLUE STAR TRADING LIMITED, Shopify, payment providers, fulfillment providers, and other service providers may operate in different countries. Personal information may therefore be transferred to, stored in, or processed outside your country or region of residence.

Where required, reasonable measures are used to protect personal information in accordance with applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete orders and provide requested services.
Maintain customer and transaction records.
Process returns, refunds, warranties, and disputes.
Meet tax, accounting, contractual, regulatory, and legal requirements.
Prevent fraud, maintain security, and protect our legal rights.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely restrict its use, unless continued retention is required or permitted by law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Rights

Depending on where you live and subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Withdraw consent where processing is based on consent.
Limit or object to certain uses of personal information.
Unsubscribe from marketing communications.
Ask questions or raise concerns about how your information is handled.

We may need to verify your identity before completing a request. Certain information may need to be retained for legal, accounting, contractual, fraud-prevention, security, or dispute-resolution purposes.

To submit a privacy request, email support@zoomiego.com.

11. Children’s Privacy

Our website and products are not directed to children. We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, content, or practices of third-party websites.

You should review the privacy information provided by those third parties before submitting personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, legal obligations, or privacy practices.

The revised policy will be published on this page with an updated revision date. Where required by law, additional notice of material changes will be provided.